Plan Your Visit

Parking and gate times can vary. Typically, the parking lots open 1 hour before the gates open. For the official time, check our social pages!

The following items are permitted:

• Bags – CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12”, and/or small clutch bags (6" x 9"). The small clutch bags don’t need to be clear.
• Bug spray & sunscreen – non-aerosol only please
• Cameras – nonprofessional only, no detachable lenses
• Food – in a clear, 1-gallon ziploc bag
• Water – up to 1 gallon in a factory-sealed or empty plastic bottle. Camelback hydration packs are not permitted.
• Medication – with prescription documentation and a matching a valid photo ID. Only the amount of medication/number of doses required for the length of the event will be permitted in.
• Signs – up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.
• Blankets – nothing oversized, please! No bedsheets or tarps.
• Subject to change based on show

The following items are not permitted:

• Alcohol
• Animals (except service animals)
• Bags that do not meet our bag policy (must be CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6”x 9”)
• Cans
• Chairs of ANY kind
• Fireworks
• Glass or metal containers (reusable water bottles must be plastic)
• Hard sided/large coolers
• Illegal drugs/substances
• Laser pointers
• Lawn Chairs
• Professional cameras (oversized/detachable lenses)
• Strollers
• Umbrellas
• Weapons of any kind
• Subject to change based on show

To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags
(no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch
bags don’t need to be clear. We don’t allow any other type of bag.

Your bag will be searched when you enter. You have the right to refuse a bag
search, and we have the right to refuse entry. If you have any items that aren’t
allowed in the venue, put them back in your vehicle.

The venue has a variety of delicious food and beverage options available for purchase. Please note that items and pricing are subject to change from event to event.

We're an all-ages venue, so we don't require you to show your ID at the door. But you'll still need a valid ID if you plan on drinking alcohol. Any of these will work:

• A state-issued ID or driver’s license
• Current US Government or military ID
• An official passport

We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink, or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.

You can’t get a refund, but you can sell your tickets to another fan via your Live Nation account. Click here to find out more.

If your show was canceled, you'll be notified ASAP about a potential reschedule. Refunds will be available at the point of purchase.

Will call tickets are available for pickup at the box office at the East Gate. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event, close to the doors, so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person who left them for you to determine where they are. The box office cannot contact any member of the tour on your behalf.

You’ll have to talk to whoever you bought the tickets from to change ownership. If you’re a radio contest winner, a guest of someone in the band, or a VIP, touch base with your original contact, and they’ll talk to us about any changes.

No. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.

If we have to evacuate the venue for severe weather, you'll be allowed to re-enter if/when we're given the all clear. Be sure to have your ticket ready to be rescanned.

If you’re still at the event, you can visit our Guest Service Kiosk, located at the North and South, or our Guest Services Office, located in the East Plaza, to see if it has been turned in. After an event, please visit our virtual lost and found HERE or give us a call at (952) 697-7600.

Mystic Lake Amphitheater isn’t responsible for any lost, stolen, or damaged items.

Yes, but only in the lawn and plazas. We ask that you consider the people around you when smoking, and don’t smoke in the reserved seating areas.

Yes, as long as it’s a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses without a valid media pass.

The lawn is always first come, first served. You might see a row or seat number on your lawn ticket – this is just for tracking purposes.

Sorry, no outside chairs of any kind are permitted.

Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, select your show from the dropdown on our upgrade page and select "Lawn Chair Rental".

Please apply at the Press Request Portal to be considered. All requests must be made at least one week in advance.

Resource Efficiency & Single Use Plastic Reduction

• No single-use plastic water bottles sold; Liquid Death canned water available for purchase
• Certified compostable food serviceware
• Paper straws available upon request only
• Plant-based concession options available

Our Road to Zero Waste

• On-site sustainability team that hand-sorts all venue waste
• Venue-wide zero waste recovery stations
• Local partnerships for recycling, organics composting, and specialty material recovery
• Donation of leftover food and concert materials to local nonprofits

Water Refill Stations

• Fans can bring their own empty refillable bottles (see “FAQ - What items can I bring into the venue?” for more information) and utilize our free water refill stations at the front of the venue.