Accessibility

Mystic Lake Amphitheater strives to make our venue and live experiences inclusive and accessible to everyone. For more questions or information not mentioned below, please contact us before your visit at mysticlakeamp@livenation.com. Our in-person Box Office, located at the East Gate, is open on show days starting at 12 PM.

Arrival & Accessible Entrances

All venue entrances are wheelchair accessible. If you park in an Accessible Parking space, East Gate will be the closest entrance.

Bathrooms

All restroom buildings are wheelchair accessible and contain wheelchair accessible stalls. Our medical building contains a single-user restroom

Concession Stands

All concessions and merchandise stands are wheelchair accessible. Our staff is willing to assist anywhere help is needed.

Ticketing

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order, as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised that it does occasionally sell out. We have Accessibility 1 limited seating available for purchase on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.

Lawn

Our lawn is uncovered and subject to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people with limited mobility. Please note that our lawn requires several steps to access. If you have purchased a lawn ticket and find the lawn inaccessible to you, please visit one of our Guest Service Kiosks at either entrance of the lawn. Our staff will be happy to assist you.

Accessible Parking

Accessible Parking is located just outside our North and East Gates on the southwest side. We'd recommend driving into the venue via Unbridled Ave, through entrance A. Upon arrival on event day, inform staff that you need accessible parking. A visible state-issued plate or placard is required to use an accessible parking spot. Accessible parking is subject to availability and first-come, first-served. Mystic Lake Amphitheater honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

Medication Needs

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.

Dietary Needs:

Mystic Lake Amphitheater takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food Accessibility 2 & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Service Animals

At Mystic Lake Amphitheater, we have specific guidelines to ensure the support of all guests and their service animals throughout their visit.

Service animals are defined by the  ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Sign Language Interpretation

If you will need an interpreter for an event, please email your request to mysticlakeamp@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office. We would be happy to introduce you to your interpreter for the evening and take you to your seats

Assistive Listening Devices

Assistive Listening Devices (ALDs) technology in Mystic Lake Amphitheater is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please visit the Accessible Assistance table located at the entrance to the pavilion on the north or south side.  A photo ID is required in exchange for a device. Apple App Store Google Play Store to download the app.

Mobility Device Storage

Guests are responsible for their mobility devices inside the venue. We are unable to store wheelchairs, canes, walkers, and other mobility devices.