Frequently Asked Questions

The following items are permitted:

• Bags – CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12”, and/or small clutch bags (6" x 9"). The small clutch bags don’t need to be clear.
• Bug spray & sunscreen – non-aerosol only please
• Cameras – nonprofessional only, no detachable lenses
• Food – in a clear, 1-gallon Ziploc bag
• Water – up to 1 gallon in a factory-sealed or empty plastic bottle. Camelback hydration packs are not permitted.
• Medication – with prescription documentation and a matching a valid photo ID. Only the amount of medication/number of doses required for the length of the event will be permitted in.
• Signs – up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.
• Blankets – nothing oversized, please! No bedsheets or tarps.
• Subject to change based on show
• Poster tubes - must be empty upon arrival.

The following items are not permitted:

• Alcohol
• Animals (except service animals)
• Bags that do not meet our bag policy (must be CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6”x 9”)
• Cans
• Chairs of ANY kind
• Fireworks
• Glass or metal containers (reusable water bottles must be plastic)
• Hard sided/large coolers
• Illegal drugs/substances
• Laser pointers
• Lawn Chairs
• Professional cameras (oversized/detachable lenses)
• Seat cushions larger than 1 inch thick or with backs, compartments, or pockets.
• Strollers
• Umbrellas
• Weapons of any kind
• Subject to change based on show

The venue has a variety of delicious food and beverage options available for purchase. Please note that items and pricing are subject to change from event to event.

We're an all-ages venue, so we don't require you to show your ID at the door. But you'll still need a valid ID if you plan on drinking alcohol. Any of these will work:

• A state-issued ID or driver’s license
• Current US Government or military ID
• An official passport

We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink, or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.

No. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.

If we have to evacuate the venue for severe weather, you'll be allowed to re-enter if/when we're given the all clear. Be sure to have your ticket ready to be rescanned.

If you’re still at the event, you can visit our Guest Service Kiosk, located at the North and South, or our Guest Services Office, located in the East Plaza, to see if it has been turned in. After an event, please visit our virtual lost and found HERE or give us a call at (952) 697-7600.

Mystic Lake Amphitheater isn’t responsible for any lost, stolen, or damaged items.

Yes, but only in the designated smoking areas located at the back of the East Plaza along the railing. Please be considerate of those around you and refrain from smoking in the lawn and reserved seating areas.

Yes, as long as it’s a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses without a valid media pass.

Sorry, no outside chairs of any kind are permitted.

Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, select your show from the dropdown on our upgrade page and select "Lawn Chair Rental".

Please apply at the Press Request Portal to be considered. All requests must be made at least one week in advance.

Resource Efficiency & Single Use Plastic Reduction

• No single-use plastic water bottles sold; Liquid Death canned water available for purchase
• Certified compostable food serviceware
• Paper straws available upon request only
• Plant-based concession options available

Our Road to Zero Waste

• On-site sustainability team that hand-sorts all venue waste
• Venue-wide zero waste recovery stations
• Local partnerships for recycling, organics composting, and specialty material recovery
• Donation of leftover food and concert materials to local nonprofits

Water Refill Stations

• Fans can bring their own empty refillable bottles (see “FAQ - What items can I bring into the venue?” for more information) and utilize our free water refill stations at the front of the venue.

If a purchase you made during your visit to Mystic Lake Amphitheater, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 952-697-7600 or mysticlakeamp@livenation.com. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.

Mystic Lake's phone number is (952) 697-7600. For the fastest assistance, open up the let's chat option at the bottom of the page to engage with our Venue Agent! 

Our Beer Garden Viewing Areas are located at the top of the lawn at Schell's and The Lookout. These free, first-come, first-served party decks feature drink rails and great views of the stage.

Parking and gate times can vary. Typically, the parking lots open 1 hour before the gates open. For the official time, check our social pages!

All shuttle information can be found on the Park & Ride Shuttles page HERE.

No can do. Please wait until you're inside the venue to party.

Private shuttles and oversized vehicles not operated by Mystic Lake Casino Hotel, MVTA, or Southwest Transit should use Lot A for drop-off, pick-up, and staging unless directed otherwise by venue staff or public safety. This includes charter buses, limo buses, party buses, hotel shuttles, private group transportation, and other oversized vehicles.

Getting to Lot A

To help avoid delays, drivers should use the recommended routes below. Other routes may add travel time and delay arrival at the venue.

• From East: Use CSAH 101 to Shenandoah Drive, then continue to Unbridled Avenue and follow event signs to Lot A.
• From Northwest: Use CSAH 101 to Shenandoah Drive, then continue to Unbridled Avenue and follow event signs to Lot A.
• From South: Use Eagle Creek Boulevard to Marschall Road, then continue to CSAH 101 East. Turn onto Shenandoah Drive, continue to Unbridled Avenue, and follow event signs to Lot A.

Important Notes

• Oversized vehicles are not permitted in the Premier Lot. Premier Lot parking is for standard-sized vehicles only.
• Encore Drive, Lot G, and the South Gate shuttle area are restricted unless approved in advance by Mystic Lake Amphitheater.
• Vehicles may not stop, load, unload, or stage on public roadways.
• Drivers should follow event signage, traffic-control personnel, venue staff, and public safety directions.
• For post-show pick-up, vehicles should return to Lot A or the assigned pick-up area no later than 45 minutes before the scheduled or anticipated end of the show.
• Guests should confirm their pick-up location and driver contact information before entering the venue.

Event-day traffic patterns and access points may change based on traffic, pedestrian activity, weather, or public safety direction.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at mysticlakeamp@livenation.com or 952-697-7600.

Our in-person Box Office, located at the East Gate on show days, opens at 12 PM.

All of our events are all ages. Children 24 months and under do not require a ticket but must sit on a parent's lap. Also, please make sure your kids have ear protection.

You can’t get a refund, but you can sell your tickets to another fan via your Live Nation account. Click here to find out more.

If your show was canceled, you'll be notified ASAP about a potential reschedule. Refunds will be available at the point of purchase.

Will call tickets are available for pickup at the box office at the East Gate. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event, close to the doors, so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person who left them for you to determine where they are. The box office cannot contact any member of the tour on your behalf.

You’ll have to talk to whoever you bought the tickets from to change ownership. If you’re a radio contest winner, a guest of someone in the band, or a VIP, touch base with your original contact, and they’ll talk to us about any changes.

The lawn is always first come, first served. You might see a row or seat number on your lawn ticket – this is just for tracking purposes.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at mysticlakeamp@livenation.com or 952-697-7600.